All contracts of sale made by us shall be deemed to incorporate these terms
and conditions, which shall prevail over any other terms from the Customer
with whom Something Kawaii is dealing. While the best, and most efficient method
is online via Paypal's 128-bit encrypted secure server. We also accept Moneybookers, cheque & bank transfer payments. Please refer to our order page for
All our prices are quoted in British pounds.
If stock is available, we will try and send out all UK orders within one working day of receipt of payment, subject to security checks. You should therefore expect to receive your goods within 2-3 working days. International orders may take longer due to the extensive security checks. Although we always make every effort to deliver goods within the estimated time, delays are occasionally inevitable and we have no control over it. Please note during Christmas or other peak times we may not be able to ship the items the same day as stated and might be delays in shipping your order out. The time of delivery shall not be the essence of the contract and any failure by us to make delivery on any particular date shall not entitle the customer to terminate this agreement or refuse the delivery or to claim for any expenses, loss of profits or other consequential losses whatsoever. No contract will exist between us and the customer until goods are dispatched. Acceptance will be deemed complete and effectively communicated at this time. Ownership of the goods will pass to the customer on receipt of payment and despatch of the goods.
If an incorrect address has been given to us with the order, we reserve the right to charge for any extra carriage costs incurred. If you do have any queries about the delivery or the items when you receive them, simply email us and we will normally respond to all emails within one working day.
A signature is required for recorded deliveries, so please make sure that some
one is available at the delivery address to receive the item. The
items are send either by standard delivery, recorded delivery, special delivery,
or Parcel force. Please note that, as with any mail order company, delivery is out of our hands once the order has been dispatched
from our warehouse. As we use Royal mail for all our postal services all the deliveries are subject to their terms and conditions. In the case of a product being damaged or lost in the post,
compensation should be sought from the Royal Mail service and subject to
their terms & conditions. We will assist where possible to claim back your
loss. Royal Mail stipulate that only items still not delivered after 15 working days can be officially classified as lost. If for any reason the product is returned to us by Royal mail we reserve
the right to charge the customer for redelivery.
Even though our shipping cart can workout the exact shipping cost for your order, we do reserve the right to change it when necessary.
International Duties and Taxes
You are responsible for any and all import duties, taxes or brokerage fees. We are not responsible for these charges. Please contact your local customs department for more information.
All our products are guaranteed for 28 days against faulty workmanship. If you have a faulty product please contact us and we will make arrangements to either replace, repair, or refund the item. Please note this guarantee does not cover fair 'wear and tear'. This does not affect your statutory rights.
Under the European Union Distance Selling Directive you are entitled to a 7 day cooling off period. This means you can return your order in its original condition unopened to us within 7 days of the date on which you receive it. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery.(eg: Royal Mail Recorded or Special delivery). Note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error.
Please be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing) As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.
A 5% charge is taken on all refunds to cover the cost of credit card processing.
The right to cancel your order does not apply to goods that are sealed and cannot be resold once opened. This does not affect your statutory rights as a consumer.
We guarantee the performance and quality of all goods we supply and believe that you will be delighted with your product. But there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. All you have to do is log in to your account online and complete the details for return and we will issue the RMA number for you.
If the goods returned prove to be faulty, a replacement or repair will be carried out. If the goods being replaced are no longer available, then an equivalent model will be offered. Any goods returned as defective/faulty and found to be working, they will be returned and you will incur the shipping costs, these costs will need to be paid before the goods are returned to you.
In no circumstances should you attempt to repair or open any product yourself, this includes, but is not exclusive to, removal of screws, opening the case, disassembling the unit, breaking any warranty seal or sticker. Any goods damaged by you, or goods opened, are in violation of the warranty and any repairs or costs will be at our discretion.
Refunds are given at the discretion of SomethingKawaii.co.uk, If any goods are returned incomplete, damaged, soiled, or used, then we reserve the right to impose a charge proportionate with our costs of processing the sale. We reserve the right to restrict returns to unopened or defective products at our discretion.
Vouchers are limited to one promotional voucher per person, per offer and one per order. Sale items are exempt from any promotional vouchers.
Something Kawaii reserves the right to cancel online vouchers at any time.
When selected, we will try on every occasion to send out the preferred choice you have opted for, however depending on stock levels we may send an alternative.
All pre-orders are subject to stock availability. Sometimes manufacturers
and suppliers are unable to stick to a delivery schedule and sometimes they
are unable to fulfil their promise on quantities. They can also be delayed at customs if it is an import.
The expected release dates are subject to change at the manufacturer's discretion.
Shipping out your order will also depend on how many orders we have received
so far and when your order was placed in relation to the rest of our pre-orders.
Even though we try our best to give you enough information regarding the images
and details, as we rely heavily on what our suppliers tell us with some Pre-Order
items, especially the Japanese items it is always possible that the final item
you receive may not look exactly like the image we have received from the manufacturers.
Also With Japanese items, unit price is not a confirmed price and in some rare
occasions it might change due to the weight, the currency exchange rate & also
the exclusiveness of the item.
Please note for all pre-orders your card will be charged the full amount. If it
was a special request item, the order cannot be cancelled at a later date.
If we can’t supply the items you have pre-ordered within 31 days then
we will refund your full payment.
Disclaimer and Limitation of Liability
YOU UNDERSTAND AND EXPRESSLY AGREE THAT USE OF OUR SITE IS AT YOUR SOLE RISK,
THAT ANY MATERIAL AND/OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE
USE OF OUR SITE IS AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY
RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS
FROM THE DOWNLOAD OF SUCH MATERIAL AND/OR DATA.
WE DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING WITHOUT
LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE
OR NON-INFRINGEMENT AND IT MAKES NO WARRANTY OR REPRESENTATION REGARDING
THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF OUR SITE, REGARDING THE
ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH OUR SITE, REGARDING
ANY GOODS OR SERVICES PURCHASED OR OBTAINED THROUGH OUR SITE, REGARDING ANY
TRANSACTIONS ENTERED INTO THROUGH OUR SITE OR THAT OUR SITE WILL MEET ANY
USER'S REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE.
WE WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL
OR PUNITIVE DAMAGES OF ANY KIND RESULTING FROM THE USE OF OR THE INABILITY
TO USE OUR SITE, RESULTING FROM ANY GOODS OR SERVICES PURCHASED OR OBTAINED
OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OUR SITE, RESULTING
FROM LOSS OF, UNAUTHORIZED ACCESS TO OR ALTERATION OF A USER'S TRANSMISSIONS
OR DATA OR FOR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES,
INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, USE, DATA OR OTHER
INTANGIBLES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Copyright /Trademarks/Data Protection
All screens appearing on this Site including graphics, text, design, buttons,
logos, images, and icons, as well as the selection, assembly, and arrangement,
are the sole property of SomethingKawaii.co.uk. Where we do not retain the copyright,
the copyright is held by the owner of the material. International copyright
laws protect all material. The content on this Site is only for the purpose
of shopping on this Site or placing an order and for no other purpose. Any
other use, including, reproduction, modification, uploading, posting, transmission,
or distribution in any form or by any means without our written permission,
is strictly prohibited.
All trademarks and brands are the property of their respective owners.
We will use the information which you provide and the records of items you
buy to constantly monitor and improve our service and for marketing purposes
We reserve the right to change prices, descriptions, modify, or substitute
products without notice. All goods on the web site and any associated advertisement
are invitations to treat only and are not offers. We may experience problems with the supply of certain products and may therefore supply a substitute of the same or better quality at the same price.
Any orders received represent an offer to buy products indicated by you,
this is not a binding contract until acceptance of the order and we have
dispatched the goods. This means that if the price, description or any other
information about the product is incorrect Somethingkawaii.co.uk shall not be obliged
to sell you the product.
We deserve the right to decline any order. The above policies are part of
our commitment to provide a high quality service. They do not affect your
statutory rights as a consumer.